The process is the following:

  1. Visit website in the upper right corner is “online order” or directly Create a new account, fill in all required fields below and click continue
  2. If you want to order a free sampling kit on the right side is an option sampling kit order. Add the number of dogs you want to test, sampling method, and submit order
  3. We sent the cytological brushes for sampling to you if you ordered online or via email.
  4. You receive brushes
  5. You perform sampling 2 brushes from each dog. It is best to isolate each dog before sampling for an hour from others. Or the blood sample can be carried out by a vet to the tubes with EDTA (points 1; 2 are omitted).
  6. In the case of sampling by a veterinarian, request confirmation of sampling on the order form or on a printed online order. The vet’s name, Vet. Reg. number, stamp, and signature are required. If sampling is not confirmed by a veterinarian, the ‘Identity of the animal has not been verified‘ will be written on the protocol.
  7. Each cover of the brush must be marked by the name of the dog or chip.
  8. The brushes need leave to dry at room temperature. You put each brush back to the paper-plastic bags in which it was. Do not put brushes into plastic tubes.
  9. Create the online order (or fill the or order form F18).
  10. For online order: Log into your account:
  11. Choose a New order to order analysisor Sampling kit order if you want to order a free sampling kit
  12. For a new sample fill the name, chip, pedigree number, breed etc. or choose the existing sample
  13. If you want the second sample, click on left the bottom: add additional sample Fill the name, chip, pedigree number, breed or choose an existing sample
  14. Click Next step
    Choose analyses from the list and press ‘Add to basket’ to add it to your order for the first sample
  15. Choose analyses from the list and press ‘Add to basket’ to add it to your order for the second sample
  16. Click Next step to Summary of the order
  17. Choose payment method: bank transfer or Paypal
  18. Choose delivery protocols: only download from the database or also paper via mail
  19. Choose invoice: Immediately (you gain access to results as they are being processed) – the invoice is sent after the reception of the samples into the lab, or After completion of all analyses
  20. Click Submit Order
  21. Send samples with the online order number or together with the paper order form F18.
  22. You will receive the notification as soon as samples arrive
  23. We start the analysis
  24. You receive the invoice, after successful analysis (or if you want earlier, after the reception of the sample into the lab – write on the order form)
  25. You pay for the analysis
  26. We release the results
  27. You can download the results from the database
  28. We sent paper protocols to your postal address
  29. You can order any other analysis from the stored sample (the price is lower than from the new sample)

Online order, detailed instructions can be found here: how_to_make_online_order